Havensrock Cookie Policy

May 2018

Like many companies, Havensrock use technology on www.havensrock.com (our website) and in our marketing campaigns to collect information that helps us enhance your online experience, discover how you use our website and measure the effectiveness of those campaigns.

At Havensrock, we respect your concerns about privacy and value the relationship we have with you.  The cookies we use allow our website to work and help us to understand what information is most useful to visitors.

 

What are cookies? 

A cookie is a text file containing information which is downloaded to your desktop or laptop computer, tablet or mobile device when you visit our website. Cookies are useful because they allow our website to recognise your device. Cookies are then sent back to our website on each time you visit, enabling the website to “remember” you or your device. A cookie cannot read data off your hard drive or read cookie files created by other sites.

When we refer to cookies throughout this Policy, we intend to cover all similar devices including web beacons and log files. You can find more information about cookies at

 

The information we collect and why 

Part of creating an enjoyable and lasting experience for our customers is to use cookies to process information in order to better understand what you want from our site. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your device.

Examples of the types of information we collect via cookies are:

Please note: we do not collect your name or email address via cookies.

Cookies help us to improve our site and to deliver a better and more personalised service. They enable us to:

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit or log on to our website.

 

The type of cookies we use 

When you use our website, the following categories of cookies may be set on your device:

First-party cookies

These cookies are set by Havensrock and can be:

 

How long cookies are stored on your device

The length of time cookies are stored on your device can vary, but they generally fall into two categories: temporary session or persistent cookies.

Temporary session cookies

We use temporary session cookies on all of our secure pages to assign and store a session ID to you so that you can move uninterrupted between the areas of our site. This session ID is also used for internal reporting purposes. It is not personally identifiable to you, and this type of cookie does not leave any retrievable information on your hard drive. Most of our first-party cookies are session cookies which expire when you close your internet browser.

Persistent cookies

Our first-party analytics cookies are persistent cookies because they are used to help us understand visitor patterns over a longer term or to provide additional functions you have requested in relation to site customisation and saved or stored content. They can be stored on your computer for 24 hours, a week, or several years, depending on the function they’re helping to perform.

The cookies we use on this website 

We use the cookies detailed below:

Cookie Name Source Purpose Type Expires
_ga Google Analytics www.havensrock.com Google Analytics First Party Analytics Persistent 2 years
_gat Google Analytics www.havensrock.com Google Analytics First Party Analytics Persistent 1 minute
_gid Google Analytics www.havensrock.com Google Analytics uses these cookies to measure user-interactions First Party Analytics Persistent 24 hours
wfvt_ Wordfence www.havensrock.com Cookie set by the Wordfence Security WordPress plugin which notes information about your general geographic location. Persistent 24 hours
wordfence_verifiedHuman www.havensrock.com Cookie set by the Wordfence Security WordPress plugin to protect the site against malicious attacks. Persistent 24 hours

 

Marketing

In order for us to measure the effectiveness of our marketing communications we collect the following information:

We will only send you relevant news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you make an enquiry via our website we will ask if you would like to receive marketing communications.

 

How to manage cookies

We will only set cookies on your device if you have provided consent.  If you are concerned about having cookies on your device, you can use your browser settings to:

You can find out more information about controlling cookies from:

In addition, if you use Firefox or Internet Explorer 11 there is an option to turn on the Do Not Track functionality, which allows you to tell websites not to track you. Google has also published a browser add-on to allow you to choose what information about your websites you visit is sent to Google Analytics, this can be downloaded here. Full details on the cookies set by Google Analytics are published on the Google website.

Please note: if you choose to disable some or all cookies, you may not be able to make full use of our website and some useful features will not work.

 

Changes to the policy 

We will inform you of any changes to this policy by dedicated service emails or by notification on this website.

If you have any questions or concerns regarding our use of cookies, or if you want to exercise your right to access your data and/or have any information we hold about you rectified, you can contact us. You will also find more information about how we process your information in our Privacy policy.