As the current Covid-19 crisis took hold, private hospitals in the UK were seconded by the NHS to provide essential medical support and treatment to those affected by the virus. We wanted to explain what this means for your Havensrock PMI scheme and how members can still enjoy access to healthcare and wellbeing services.
Changes you need to be aware of
The PMI provider for this scheme is AXA PPP. They are still pre-authorising eligible claims so members can have private treatment as soon as it becomes available again.
AXA-PPP have also launched a new Clinical Support Centre, to help your members get the support and care they need. This new service will give members quick and easy remote access to specialists and practitioners available by telephone, video or online. Helping them reach the right expert at the right time – from the safety of their own home.
The Clinical Support team will direct them to the most appropriate specialist for the right support and advice, without needing an NHS GP referral letter. Please note that if they have a concern related to coronavirus, they should visit NHS 111 online.
To make this accessible, AXA PPP are removing any excesses, or outpatient benefit limits on members’ plans, for consultations and diagnostics, when they use the Clinical Support Centre. Normal policy limits apply to treatment.
For any members who are in need of urgent treatment, AXA PPP will support with onwards referral, to newly established urgent care pathways put together by the public and private health systems.
The cost of cover
As well as the changes detailed above, AXA PPP has confirmed that;
Keeping your employees informed
This assurance applies to all SME groups who had a Havensrock PMI or AXA PPP healthcare private health insurance plan on the 1 January 2020. And any new customers who joined before 1 April 2020.
To ensure that you are able to keep all members of your scheme informed of these changes and what this means for them, AXA PPP has produced a member update which you can download here.
Don’t forget members still have access to a wide range of health and wellbeing benefits
Members can book a call with a fully qualified, practicing GP – real-time face to face eConsultations, private prescription services, health monitor to store your medical notes, direct referral to private medical insurance.
Accessible 24 hours a day, 365 days a year this telephone support service offers counselling, advice and support when members need it. If an insured members or one of their family members have any problems, whether they are personal, legal or financial then the EAP can provide confidential advice to help to resolve them.
A 24/7 helpline answered by a team of nurses, counsellors, midwives and pharmacists. The team are here to support members and their family with any advice they may need with regard to a specific health worry, medication or treatment query, or to simply provide information and reassurance.
Stronger Minds provides a simpler, faster journey to mental health treatment and support. Confidential access supporting earlier intervention with no GP referral required, direction to the most appropriate course of treatment straight away and access to counsellor support and guidance.
This is an online service that has a number of tools that will support behavioural changes, as well as providing a range of powerful interventions should members wish to address specific health and wellbeing concerns
Working Body can be accessed as soon as musculoskeletal symptoms arise without a GP referral. A scheduled clinical consultation takes place with a physiotherapist who will discuss with members the most appropriate treatment pathway and will support them through to recovery